Restore data

This app was doing great at first. It let me back up all of my stuff that I wanted to. However I tried to restore my stuff on my new phone and it will not let me at all. It says I dont have a good network connection. I tried with my carrier connection and I also tried via wifi. This app gives me the same feedback every time. Now I have stuff that I want back on my phone that I cant get.

ambitionist0413 about Sprint Protect, v2.1.5